Privacy Policy

WP Natives Privacy Policy

At WP Natives, your privacy and the security of your website infrastructure are our highest priorities. Because we handle sensitive technical operations, malware removal, and server administration, we have designed our data practices to be fully transparent, highly secure, and strictly confidential.

1. Who We Are

Our primary website address is https://wpnatives.com, and our secure client application portal operates at https://app.wpnatives.com. We provide professional WordPress development, repair, and ongoing technical maintenance services.

2. The Information We Collect and Why

When you engage our services, we only collect the data absolutely necessary to diagnose, repair, or upgrade your website.

  • Client Communications: When you submit a project request or intake form, we collect your name, email address, and project details so we can communicate effectively and deliver your requested services.

  • Technical Credentials: To perform our services (including our “Fix Now, Pay Later” model), we only collect temporary access credentials like WordPress Admin, cPanel, or FTP logins.

  • Diagnostic Data: We may collect server error logs, site health reports, and IP addresses specifically to diagnose malware infections, routing failures, or database bottlenecks.

3. How We Protect Your Website Credentials

Trust is the foundation of our digital agency. Any passwords or server credentials you share with us are treated with the highest level of strict confidentiality.

  • Credentials are used exclusively for your active project scope.

  • We strongly encourage all clients to create temporary administrator accounts for our team, which you can safely delete or disable once the project is fully approved.

  • We never distribute or share your proprietary website data to any third party.

4. Cookies and Client Portal Access

If you log into our secure client portal to view your project status or manage billing, we utilize standard cookies to maintain your session securely.

  • A temporary cookie is set on the login page to determine if your browser accepts cookies. This contains no personal data and is discarded when you close your browser.

  • When you log in, several cookies are set to save your login information and screen display choices. Login cookies last for two days. If you select “Remember Me”, your secure session persists for two weeks. Logging out removes these cookies immediately.

5. Media and Uploads

If you upload screenshots, server logs, or media to our support desk to help us troubleshoot an issue, we keep these files strictly within your private client profile. We recommend stripping any embedded location data (EXIF GPS) from images before uploading them to public areas of the internet, though files shared directly with our support team remain private.

6. Data Sharing and Retention

We do not sell, rent, or trade your personal information or website data to outside marketing firms.

  • Spam Detection: Automated security and spam detection services may check visitor form submissions.

  • Retention: We retain project scopes, invoices, and communication history to ensure we can provide fast, accurate support under our 365-day free fix guarantee.

7. Your Rights Over Your Data

You have complete control over your personal data. If you have an account on our site or have engaged our services, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold. This does not include data we are legally obliged to keep for administrative, billing, or security purposes.

8. Contact Us

For any questions regarding your privacy, data security, or to request the removal of your information, please contact our administrative team directly at info@wpnatives.com.

 

Last Updated on: Sep 26, 2026